A workshop designed to master the essential communication skills that will increase our success and effectiveness when relating to others in and out of work.
“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw
Communication is said to have been be successful when the message has been sent and received with little or no ambiguity and the receiver then decodes the message and gives the sender feedback with little or no ambiguity. Effort is required by both parties. In fact, communication is only successful when both the sender and the receiver understand the same information as a result of the communication.
Tremendous confusion occurs (when distortions have not been detected) that could potentially lead to wasted effort, missed opportunities or even conflict, when this error-ridden process becomes muddled by either the sender or the receiver.
By successfully getting your message across, you convey your thoughts and ideas effectively and have a stronger ability to influence others with those ideas and that thinking. When not successful, the thoughts and ideas that you actually send do not necessarily reflect what you really think, causing all sorts of communication breakdown leading to interpersonal grid-lock that stand in the way of your ability to influence others both personally and professionally.
In a recent survey conducted by the University of Pittsburgh’s Katz Business School of recruiters in the U.S. from companies with more than 50,000 employees, points out that communication skills, are the main factor contributing to job success.
Our Approach:
This workshop is deliberately designed to focus on core concepts vital to successful communication such as Styles of Communication, Effective Listening and Questioning Skills, Assertiveness, Empathy and more. Feedback from previous workshop participants tells us that the extensive interactive and hands-on exercises used during the learning process enable individuals to master communication skills builds confidence and enables the immediate application and implementation of these newly polished skills.
Purpose:
The purpose of this workshop is to learn how to successfully minimise distortions when communicating with others.
Objectives:
This workshop is ideally suited for anyone, who by the end of the workshop will need to be able to:
- Use different communication styles to enhance the communication and rapport building process
- Express your ideas assertively, confidently and precisely
- Ask the right questions for the right reasons
- Discover what you know about yourself and how others think of you
- Avoid misunderstandings and overcome communication barriers
- Empathise to establish trust and communicate effectively
- Deliver your potentially negative message and get a good response
- Read and interpret body language and gestures while communicating with others
Typical content for a TWO DAY WORKSHOP on this topic includes:
- Communications Styles
- The ideal communication
- The different styles of communication?
- The 4 orientations in communication and how each style impacts their communication
with others
- Learn which areas you need to work on to improve yourself based on other people’s
impression of you? - Interacting with People
- Being assertive and how can you achieve it
- Learn how to use “and” to replace “but”
- Provide feedback to others so they take your viewpoint seriously
- Avoid appearing aggressive
- Addressing uncomfortable issues and prepare others to open up to you
- Evaluate what you know about yourself and what you know about others? - Questioning Techniques
- Asking the right questions at the right time
- Describe the differences between open and closed questions and how can you
take advantage of each
- Seamlessly guiding a conversation towards the direction of your choice - Misunderstanding
- Define what causes misunderstanding?
- Minimise misunderstanding?
- Explore how stereotyping can affect your communication?
- Using active listening to gain rapport and commitment?
- Learn when should you use “I” sentences when communicating with
others and when should you use “You”
- What is the effect of empathy on communication - Telephone Skills
- Handling phone conversations
- How to put people on hold
- How to transfer a phone call to someone else
- How to end a phone call - Effective e-mails
- Tips and techniques for writing effective e-mails - Body Language
- Read people through their body language and understand their motives better
- What gestures should you be aware of and what message could they be sending?
- When people are untruthful
- How to control your voice to get maximum effect
Pre-requisites for attending: None
Your learning workshop facilitators:
Your workshop leaders are well trained and experienced subject matter experts who use adult Learning methods to keep the workshop interactive, engaging and fun.
Appealing to all learning styles, there will be:
- Flipcharts created, memorable visual aids and coloured pens to use for our Visual learners
- Music and stories for our Auditory learners
- Table toys for our Kinaesthetic learners
Our facilitators adapt and customise the workshop to suit the specific needs of participants by:
- asking quality questions
- prompting conversation and discussion
- referring to your organisation’s specific scenarios
- discovering insights beyond the obvious
- encouraging application and immediate implementation behaviour and action
Contact us by filling out the Quick Enquiry Box; or by using any of our other contact details shown at the very bottom of this page. Thank You. We look forward to hearing from you.
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