Case Studies
The Aga Khan Private Hospital – Nairobi, Kenya
The Business objectives:
To improve the quality of service for attending and residing private patients
Numbers of private insurance patients coming to the hospital tending downwards
Need to position the hospital as the first private hospital of choice by both consulting practitioners as well as patients themselves
Implementing identified improvements required in initial patient welcome (and processing); and the seamless integration of services between different departments
The Journey
After initial discussions and interviews with a range of people (including existing and previous patients) as well as extrapolating data from Patient Satisfaction Surveys …
NAS Holdings Ltd
The Business objectives:
Need for organisational change to address liberalisation, globalisation and IT advancements
Need to position NAS group to address increased competition, quality, and customers…the customer now has a choice!
Need for attitude and culture change, shifting us from a monopoly market to a global competitive market.
Why did we engage the TLC Partnership?
The successful design, development and delivery of the work undertaken with one of our major customers here in Kenya introduced us to the work of Frits and Sally-Ann. The success of their work at …