Co-founder and CEO of the TLC Partnership Organisation
Personal Information
Sally-Ann Huson is the co-founder and CEO of “The TLC Partnership” which operates primarily in Australia, Africa and the UK although the company also fulfills assignments for its clients all over the world.
Sally-Ann’s management career spans more than 25 years. This breadth of business experience in management and in the facilitation of communication and learning interventions has benefited many companies and organisations in a variety of sectors including, Finance, Manufacturing, Health, Retail, Catering, Motor Industry, Government Departments, Pharmaceutical, and Public Utilities. She has worked with International clients in a number of different countries including Kenya, South Africa, Australia and New Zealand, Denmark, Malaysia, Philippines, Singapore, Canada and the United States.
Her current role uses her business experience in strategic work as well as in the tactical design delivery and implementation of Organisational Development processes for our customers. She particularly excels in the area of Customer Service enthusing and engaging leaders to implement their service and complaints strategies at all levels within their organisations.
Sally-Ann also enjoys working as a Business Partner with other consulting organisations in Australia and New Zealand and extends her role as an educator and facilitator in helping organisations leverage their brand to achieve strategy integration.
Her interests include the study of graphic language, collecting and selling Swarovski Crystal, creative journaling (for which she shares her passion with her two grandchildren) and she has to date, achieved three of her many aspirations, one was to swim with wild dolphins, another to immigrate to Australia and the third; to attend the Sydney 2000 Olympic games.
Please E-Mail me
A selection of customers from the last 25 years:
- Aga Khan Hospital – Nairobi, Kenya
- Black & Decker USA
- BMI Hospital Group
- BP Amoco
- British Airways
- British American Tobacco
- Bronson & Jacobs Group
- Burswood Entertainment Complex Chemical Bank
- Country Energy
- Credit Union Australia
- Department of Defence, Australia
- Department of Work & Pensions UK
- Europcar UK
- Ford Motor Company UK
- Foreign Commonwealth Office
- Harley Street Clinic, London
- Holiday Auto
- Hewlett Packard
- ITNET UK
- Kenya Airways
- Malaysia Airlines
- Media Group Kenya
- NAS Airport Services
- NRMA
- Nissan, Canada
- Orica Group
- Portsmouth City Council
- Safeway UK
- Saudi Arabian Airlines
- Saudi Telecom Company
- Scottish & Newcastle
- Ster-Kinekor, South Africa
- Sun International, South Africa
- TMI A/S
- TMI Consultancy Sdn Bhd Malaysia
- UGC Oxford
- Unilever
- Volkswagen AG
- World Duty Free
- Your Communications
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Education
- Surrey University – Degree in Hotel & Catering Administration
- HND in Hotel and Catering Administration
- MBA – One year Strategic Planning – Reading University, UK
- Certificate & Diploma for Training and Development – IT&D – UK
- MCI Crediting Competence and Account management for Sales Professionals UK
- CIPD, London – Introduction & Advanced Psychology for trainers & Accelerated Learning
- Accredited in MBTI, OPP, Oxford, UK.
- The Consulting Institute – Business Consulting skills
- ODR – Managing Organisational Change
- Accredited Branded Customer Service Consultant
Professional Experience
- Two decades of international consulting experience in a broad range of industries in both the public and private sector
- Executive team leadership role for 8 years
- Key account sales director and project manager
- Knowledge & Intellectual Property Director for Global (UK based) Training & Consulting Organisation 9 years
- Chief Instructor for Global License holder TMI A/S
- Trainer, teacher and facilitator of learning interventions and solutions
- Graphic facilitator for organisational conferences creating visual tool for focus, sustaining themes and implementing outcomes.
- Writer of Learning delivery Guides, participant materials & trainer/coach of facilitation mastery skills
Focus:
- Designer of client learning interventions, surveys and solutions
- Values based service experiences
- The Branded Service Experience
- Culture change
- Change management
- Team Development
- Facilitation and implementation of leadership team strategy processes
- Trainer of Trainers and Facilitation mastery skills
- Graphic facilitation for any sized group education and communication intervention
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